IT Managed Services Trends & Innovations: What’s Next?

Its numerous services include business strategy, AI, metaverse, technology consulting and innovation, and automation. Accenture’s managed services for Internet of Things (IoT) and edge devices cater to the heterogeneous components of IoT and edge ecosystems. A managed service provider (MSP) is an outsourced third-party organization that assumes management and responsibility for a predetermined set of day-to-day IT services to its users. An MSP may provide its services in combination with the services of other IT providers. The company has received an impressive overall KLAS score of 95.2, marking the second year to be highly rated in this competitive category.

Part 4: The Future of Managed Service Providers

Katalyst’s managed IT services are designed to help businesses improve their operational efficiency and reduce IT-related downtime. Their proactive approach ensures that potential issues are identified and resolved quickly, minimizing disruption to operations. Katalyst’s commitment to excellence and customer satisfaction makes them a top choice for managed IT services. SugarShot is a managed IT service provider offering insights into technology and IT security needs. Dedicated to ensuring the smooth operation of businesses, SugarShot excels in preemptively identifying and addressing technology problems before they impact business processes. With a focus on implementing scalable technology solutions, the provider is particularly adept at supporting the growth of businesses through strategic and proactive IT management.

Focus on Data Analytics and AI

Dysnix is a managed IT services provider that understands the importance of cloud-based solutions and a properly adjusted infrastructure. For more than four years, they’ve handled projects which other teams failed to complete. Apart from DevOps services, the company also North Orange County IT Services works with machine learning and artificial intelligence. They’ve gathered professional DevOps engineers, Python programmers, and cloud architects to fulfill all clients’ needs. However, it can be challenging to find a trustworthy provider that delivers a quality service.

• Innovations in IT managed services are reshaping the industry, introducing advanced technologies and service models that elevate operational efficiency and client satisfaction.
• KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption.
• Softchoice is not just an IT solutions provider but a partner in shaping a technologically advanced and forward-thinking workplace.
• Foxbox’s commitment to excellence and innovation makes them a top choice for managed IT services.
• This is a direct response to clients’ demands for services that incorporate AI and machine learning and for guidance in identifying AI tools in a cost-effective, compliant, and sustainable manner.
• In that case, you should look for a provider with industry-specific knowledge and experience which can be beneficial in dealing with regulatory requirements and any challenges that may arise.

Need for Specialized Expertise

• MSPs help businesses maintain and optimize their networks by monitoring performance, ensuring network security, and addressing any connectivity issues that may arise.
• At the core of its offerings is the seamless integration of managed IT services and cybersecurity expertise, positioning itself as a catalyst for digital transformation and robust organizational support.
• Whether you need a managed IT service provider to fully handle your IT needs, or just a component here and there, take stock of what the providers offer and what you plan to purchase from them.
• By adopting these practices, MSPs will be better prepared to meet regulatory requirements and appeal to environmentally conscious clients.
• Cognizant’s offerings include provisioning and orchestration, monitoring and notification, security, governance, application performance management, and more across the cloud management spectrum.
• Capgemini commands expertise in fields like data, AI, cloud, connectivity, digital engineering, and software and platforms to meet the needs of businesses in design, strategy, operations, and more.
• Many small businesses think that they’re not large enough to be targeted, but the truth is, any company can be targeted by an attack.

The top managed IT services providers featured in this list are known for their expertise, quality of service, and ability to help businesses navigate the complex world of IT infrastructure. Whether you’re looking for cloud solutions, cybersecurity, or digital transformation, these top IT MSP companies are well-equipped to handle the unique challenges. Looking ahead, we can confidently say that managed services providers will only further shape the future of the IT industry.

Top 10 Managed IT Services Companies in 2024

Although the specific offerings of each MSP can vary greatly, there are some key features that nearly all of them share. These include remote monitoring, help desk, security services, analytics, and management of networks, hardware, and software. It provides services in data, analytics and AI, consulting, applications, infrastructure services, and digital operations and platforms. Deloitte helps enterprises deal with the rising complexity of today’s technology landscape, and improve application performance and business results through its application management specialists. The provider flexibly empowers enterprises to tailor their application management services to their business and IT goals.

Cloud Services and Hybrid IT Solutions

The firm runs on five core principles—Win together, Respond fast, Earn trust, Stay transparent, and Think ahead—to show you the real value in action. Are you willing to scale your business in the right direction in the digital landscape? The two most important things that you need are a strong technology foundation and deep IT expertise. Recognized as a top MSP of 2023 in Cloud excellence, Transputec believes in forming valuable connections by bringing about innovative transformations.

Accenture: Best for optimization of IT operations and infrastructure for large enterprises and mid-sized companies

• When you choose the Managed Service Providers that align with your business, you should know the key aspects to help you make a decision.
• TotalCARE is TruAdvantage’s managed IT suite that creates an enterprise-grade IT department in infrastructure, strategy, and support.
• SugarShot is a managed IT service provider offering insights into technology and IT security needs.
• Infosys also offers agile digital at scale to improve performance and customer satisfaction.
• Available IT services include a wide range of capabilities, like system oversight, 24/7 remote and onsite support, proactive services, and powerful cybersecurity.
• They take care of all IT-related operations, according to ITIL (Information Technology Infrastructure Library).
• Though not a traditional MSP, they are an MSSP, offering extremely comprehensive cybersecurity services well-suited for enterprises.
• It provides services in data, analytics and AI, consulting, applications, infrastructure services, and digital operations and platforms.

Their service portfolio includes cloud, cybersecurity, and IT strategy solutions that are both comprehensive and scalable. We asked top managed service provider executives to tell us which emerging technology areas they see as providing the biggest opportunity this year. (Surprise! Not everyone said AI. And those that did had some interesting ideas about how AI could boost their business. Capgemini is an innovative and globally recognized MSP provider that focuses on cloud operations, offering cybersecurity solutions, and IT system modernization. With their expertise, they help consolidate complex IT environments with robust automation and analytics to help businesses adapt to their ever-changing landscapes with ease. HCL Tech specializes in IT infrastructure management that keeps your systems secure with the latest security measures and proactive monitoring, data center operations, and cloud integration services.

7 support

Fans eager to watch the latest installment were met with buffering issues and error messages, proving just how massive the demand for the series has become. Even unauthorized streaming sites buckled under the pressure, further cementing Solo Leveling as one of the most-watched anime today. If you want to add your IT management company to this list, contact us with your request by email or submit a form in the Top Choices section. ProV International is an IT consulting firm primarily focusing on reducing overall IT spending and mitigating productivity loss.

Blue Line Technologies

The providers ensure the day-to-day operation of the services they offer, and so they deploy, update, manage, and troubleshoot on behalf of the business. Since managed IT service providers can functionally handle most or all of a business IT needs, they can help reduce cost and increase productivity. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption.

• By integrating AI-driven security solutions into their offerings, they can help their clients navigate this new landscape and unlock AI’s potential for cybersecurity.
• With a strong focus on customer satisfaction, LENET offers a comprehensive suite of IT solutions designed to improve business efficiency, security, and scalability.
• Hopefully, this list helps you find the best-fit partner for your organization based on your requirements and budget.
• Namely, Cortavo offers three plans—Productivity Plan, Connectivity Plan, and Techtility Plan.

Lumen Managed Network Services

With a focus on ‘modernization’ that aims to keep business competitive by transforming and adapting to the latest infrastructure and standards for the digital era. In these situations, it might be a good idea to consider ‘outsourcing’ your IT department to a Managed Service Provider to handle it for you. According to the top webtoon app in the U.S., Tapas, Solo Leveling’s manhwa has been surpassed as the most successful title on the platform.

DXC Technology is an IT services company that leverages the power of technology to better the future of its whole ecosystem. DXC empowers global companies to not only run mission-critical systems but also modernize their IT infrastructure, optimize data architectures, and ensure scalability and security across cloud architectures. DXC offers services across analytics and engineering, applications, cloud, consulting, and insurance business processes-as-a-service (BPaaS), among others.

What do managed IT service providers do?

Ensure your checklist is thorough, encompassing all critical features to ensure a smooth and collaborative partnership with the selected managed service provider. Ascend Technologies is a leading managed IT services provider serving small and medium-sized businesses. They offer comprehensive IT solutions that focus on optimizing business processes, improving security, and delivering a strong return on investment.

Top SaaS Development Companies In California 2025

With cloud as the core of all its operations, the company has a passion for working with the latest technologies, delivering next-level results for its clients. CRN has assembled the 2025 Managed Service Provider 500, an annual list that recognizes North American MSPs and managed security service providers (MSSPs) that have proven track records of innovation and growth. We’ve created a list of the leading managed IT services providers based on their Clutch rank, number of reviews and verified projects.

They offer a broad range of managed services but focus on digital transformation and modernization of existing systems and apps to empower businesses to keep up with fast-evolving markets. Whether you need a managed IT service provider to fully handle your IT needs, or just a component here and there, take stock of what the providers offer and what you plan to purchase from them. Focusing on the core needs of your business will prevent you from paying for services you don’t use, which will only further the cost-saving benefit of managed IT service providers. Certain vendors offer a pay-as-you-go plan, making it a great choice for businesses whose needs change frequently. Due to the sheer range of services offered, most vendors have a solution for just about any need.

Better focus on core business

Access to reliable and secure internet services and devices opens up a new frontier for businesses and teams to thrive. It revolutionizes the way we communicate, providing a platform that transcends traditional constraints and propelling businesses and communities into a new era of connectivity and collaboration. The MSP industry has been growing steadily due to the increasing reliance on technology, cybersecurity needs, and cloud adoption by businesses of all sizes. Available IT services include a wide range of capabilities, like system oversight, 24/7 remote and onsite support, proactive services, and powerful cybersecurity. MSPs use advanced tools and software to monitor clients’ IT systems, networks, and devices remotely. This helps them proactively identify and resolve issues before they escalate into bigger problems.

Even though the company has a small number of employees, they know how to get the job done. As cybersecurity specialists, they aim to create a system and make it as safe as possible. Diceus provides a wide range of services from UI/UX design to legacy application modernization. A significant tech background helps them to be flexible in customer relations and deliver consistent quality. Here we present the top 19 IT Managed Service Providers renowned for their exceptional services and innovative solutions.

Customer Support

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Ntiva offers managed IT services tailored for medium-sized businesses, with a focus on optimizing IT infrastructure, enhancing security, and driving digital transformation. Ntiva delivers proactive IT support that ensures businesses remain efficient and secure. Charter Technology Solutions is one of the top IT MSP companies, known for its robust consulting and managed IT services. With deep expertise in cybersecurity, cloud solutions, and IT governance, Charter Technology Solutions has become a trusted partner for large enterprises looking to scale their operations and ensure compliance.

This ranges from effective and powerful cybersecurity measures and protection, extremely quick response times for any queries, 24/7 helpdesk support, and more. While the other options on the list typically focus on enterprise-level business, Miles IT caters to small and medium-sized businesses by providing cost-effective and scalable managed services. By leveraging AI with their managed services, they can enhance efficiency while minimizing downtime for clients. Infosys provides a comprehensive MSP portfolio that focuses on deploying systems for hybrid IT environments. Some of these services include data center management, cloud infrastructure support, as well as end-to-end IT monitoring to prevent cyber threats from wreaking havoc on your infrastructure.